Your Rights as a User
Depending on the state you live in, you may at any time:
- Request access to the data we store about you
- Request a copy of your data (data export)
- Request correction of inaccurate data
- Request deletion of your account and all associated data
- Opt out of the sale or sharing of your data (we do neither)
- Withdraw permission for optional features such as voice playback
Delete Your Account Directly in the App
You may delete your account at any time directly within the Ask Michael app:
- Open the app and tap Settings
- Select Manage Account
- Tap Delete Account
- Confirm the action
Upon confirmation, your profile, all conversation history, stored memories, and audio transcripts will be irrevocably deleted. Billing and tax records we are legally required to retain will be kept for the applicable retention period and automatically deleted thereafter.
An active subscription is billed by Stripe and must be cancelled separately, under Manage Subscription on this site. Deleting your account does not by itself stop the billing, and Stripe (not us) holds your payment details.
Request a Data Export
Send us a short email to support@askmichaelfranzese.com with the subject "Data Export". We will send you a machine-readable copy of your data (JSON) within 45 days.
Account Deletion via Email (alternative)
If you no longer have access to the app, you may also request deletion by email: support@askmichaelfranzese.com, subject "Account Deletion".
Please send the request from the email address you used to register. We may follow up for identity verification. Processing time: a maximum of 45 days.
Appeal a Decision
If we decline your request, you may appeal by replying to our decision. We will respond within 45 days. If you remain unsatisfied, you may contact the attorney general of your state.
Contact
Our full contact details can be found in the Privacy Policy and the Legal Notice.