ASK MICHAEL

by Michael Franzese

HELP

Support

Support

Ask Michael

Need help with Ask Michael? We're here.

Contact us

Email: support@askmichaelfranzese.com Response time: within 24 hours on business days

For privacy requests (access, deletion, opt-out): Email: support@askmichaelfranzese.com

Frequently asked questions

How do I cancel my subscription?

Subscriptions are bought and managed on our website, not in the App:

  1. Open askmichaelfranzese.com and choose Manage Subscription at the bottom of the page
  2. Enter the email you paid with; Stripe emails you a one-time code
  3. Enter the code and choose Cancel subscription

Your access remains active until the end of the current billing period. If you cancel during the free trial, you are not charged.

Can I get a refund?

Payments are non-refundable, and we don't refund partial months or unused time. Cancel under Manage Subscription before your next billing date to stop the next charge; you keep access until the end of the period you've paid for. If you think you were charged in error, email support@askmichaelfranzese.com.

I was charged but my subscription isn't active

  1. Sign in to the App with the same email address you paid with on the website. Your plan is linked to that email
  2. If you don't have an account yet, register in the App with that email; the subscription is attached automatically
  3. Still stuck? Email support@askmichaelfranzese.com with the email you paid with and the date of the charge, and we'll fix it

How do I delete my account?

Open the App, go to Settings → Delete Account. All personal data is removed within 30 days. Transaction records required for tax compliance are retained for the legally mandated period.

You can also request deletion by email at support@askmichaelfranzese.com.

Is my data used to train AI models?

No. Your conversations are encrypted in transit and at rest and are not used to train Anthropic, OpenAI, or any third-party model. We have data-processing agreements with our providers that prohibit such use.

For full details, see our Privacy Policy.

Which devices does Ask Michael support?

Ask Michael runs on iPhone with iOS 16 or later. An Android version is in development.

The avatar doesn't load or audio is choppy

Try the following in order:

  1. Check your internet connection. Ask Michael needs a stable connection for the real-time avatar feature
  2. Close and reopen the App
  3. Restart your device
  4. Update to the latest App version via the App Store
  5. If the problem persists, email support@askmichaelfranzese.com with your iOS version, device model, and the time of the issue

Can I use Ask Michael offline?

No. Ask Michael requires an active internet connection for AI processing, voice, and avatar features.

Reporting abuse or content concerns

If you encounter content or behaviour that violates our Terms of Use, report it to support@askmichaelfranzese.com. We investigate every report and respond within 48 hours.

Legal & compliance

Last updated: June 2026